Refund policy

We want you to be happy with your event's app. In short:

• Before you share it, full refund.If you've paid but haven't yet shared the app with your guests (nobody other than you has joined), we'll refund you in full — no reason needed.
• Not working as described, full refund within 7 days.If the app doesn't do what our site said it would, tell us within 7 days of paying. We'll try to fix it; if we can't, you get your money back.
• After the event, no refund for change of mind — by then the app has done its job.

Add-ons

Add-ons follow the same rules. “We finish it for you” and the 72-hour rush are fully refundable until we've started the work. A custom domain can't be refunded once it's been registered in your event's name, because we can't get that cost back.

Your rights under Australian Consumer Law

This policy sits on top of your rights, not instead of them. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there's a major failure, you're entitled to cancel and get a refund, or compensation for the drop in value — whatever this page says.

How to ask

Email hello@occasionapps.com from the address you signed up with, and tell us which event. Refunds go back to the card you paid with through Stripe, and usually arrive in 5–10 business days.